These are minds behind CX Accelerator. We are CX practitioners, community organizers, content creators, speakers and so much more. Above all else, we are customer advocates interested in helping you move beyond the typical CX lip-service and achieve lasting results.

Nate Brown, Co-founder
CX and Customer Service Expert

Nate is a relationship builder with a flair for execution.  He is known for bringing a unique energy to the table that engages employees and takes teams to the next level.  While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and solve the big problems.  From authoring and leading a client success program, to journey mapping, to implementing gamification strategies, to managing a complex contact center, Nate is the guy to do it right and make great things happen. 

Dan Brown, Co-founder
CX and Marketing Expert

Dan is a veteran marketing executive combining the foresight of a visionary with tactical solutions to attain market objectives. He's acquired over twenty five years of experience on the leading edge of software technology, with the last twenty years in senior marketing roles. Extensive experience defining, positioning, and launching software solutions in a wide variety of industries. Experienced in all aspects of marketing, including demand generation, digital marketing, marketing operations, strategic marketing, product marketing, marketing communications, industry marketing, value-based marketing, and business development.

Matt Holland
CX and Employee Engagement Expert

As a Global HR Director and Engineer Officer in the US Army Reserves, Matt knows how to take employee performance to the next level.  Matt builds exceptional Customer Experiences through a foundation of outstanding employee experiences.  With a background in talent acquisition and employee relations, Matt knows how to find the very best people and make them even better.

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