CX AcceleratorMar 9, 20204 minWhy It’s Time to Get Real About Impostor SyndromeWe’ve probably all found ourselves in one position or another in which we don’t feel comfortable, confident, or sure of what’s next.
CX AcceleratorJan 16, 20207 minThe Three Stages to Developing a Customer-Centric CultureA customer-centric culture is the “make or break” component of any customer experience initiative. Learn the three stages to create it!
Joe DonnellyJun 28, 20195 minThe Rustici Story: How Happy Employees Create Happy CustomersOriginally posted on the Rustici Software Blog Last month, I presented to the Nashville Network of Customer Experience Professionals...
CX AcceleratorMay 28, 20195 minCode Lavender: Create A Culture Of CaringThere is no place in the world I’d rather work than in Customer Service. That being said...it’s very, well, hard. There are days when it...