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The CX Accelerator Board of Directors are paving the way for incredible things in our space. These innovators care greatly about equipping the next generation of CX professionals, and are giving generously of their time and wisdom to make that happen! This is the team responsible for the strategic direction and future of CX Accelerator. 

Justin Robbins

Justin Robbins, brings 20+ years of diverse expertise across the customer experience, including roles in operations, professional services, and technology. He specializes in helping business leaders understand and overcome their obstacles to delivering exceptional service interactions resulting in long-term loyalty.

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Juanita Coley

Juanita Coley is best known as the “Contact Center Whisperer” and the CEO and Founder of Solid Rock Consulting. From teen mom to tech maven, Mrs. Corporate America 2022, Most Influential Tech Advisor and 2022 Top 25 Thought Leader. Juanita and her team of consultants have a global presence spanning the US, Canada, and EMEA.


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Sally Mildren

Sally is the CEO of Boss Lady Consulting + Clarity PX. She is downright feisty in the belief that businesses and leaders that honor HUMANS in the center of their work

will be the most successful. Sally has decades of experience as a leader in marketing, communications, and customer experience. 


Sally is also the host of our "Bring Your Own Chair" community podcast!

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Matt Lyles

Matt Lyles is a keynote speaker, customer experience consultant and host of the globally popular SIMPLE brand podcast. Matt enjoyed a long career with FedEx leading their brand strategy and guiding the effort to redefine their customer experience. Today, he helps companies deliver experiences that create loyal customers and loyal employees—all through the power of simplicity.


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Jim Rich

Born in Ecuador, Jim has an extensive background working with international charities. Jim has an MBA from the University of Georgia and most recently worked for the National Christian Foundation for 9 years during which time over $10 billion was distributed to charities.

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Nate Brown

Nate Brown is the Co-founder and Executive Director of CX Accelerator. Having spent the first decade of this career in Customer Service, Nate transitioned to Customer Experience in 2015. He has been working hard to make CX work amazing for as many people as possible ever since. 😁


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Core Leaders

These are the incredible individuals working on the inside of CX Accelerator to foster meaningful engagement and laying the foundation to make our mission possible.

Jeremy Watkin

Jeremy is the Chief Engagement Advisor for CXA. He is a proven visionary leader, seasoned manager, and lifelong learner experienced in building both customer service teams and customer experience programs. Jeremy is capable of creating a customer service operation from scratch...and technically savvy enough to scale it with a rapidly growing business.

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Jenny Dempsey

Jenny is the Chief Learning Advisor for CXA. She is a community builder through-and-through...crafting engaging social media content, building thriving online cohorts, and ensuring top-notch customer experiences. Jenny is well-known for helping businesses make meaningful connections with their audience, resulting in increased brand loyalty and customer satisfaction.


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Dan Brown

Dan is the Chief Operations Advisor for CXA. He ensures we are above reproach in all of our dealings, and is laying the process foundation we need to be successful in our endeavors. Dan has navigated a prolific career in high-tech marketing and is now semi-retired.

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Does the mission of equipping CX professionals to be wildly successful in their career journey excite you? Partner with us! We are looking for volunteers, partners, and innovators as we pave the way for the next generation of Customer Experience.




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