THE CX ACCELERATOR
BOARD OF DIRECTORS
The CX Accelerator Board of Directors are paving the way for incredible things in our space. These innovators care greatly about equipping the next generation of CX professionals, and are giving generously of their time and wisdom to make that happen! This is the team responsible for the strategic direction and future of CX Accelerator.
Justin Robbins
Justin Robbins, brings 20+ years of diverse expertise across the customer experience, including roles in operations, professional services, and technology. He specializes in helping business leaders understand and overcome their obstacles to delivering exceptional service interactions resulting in long-term loyalty.
Juanita Coley
Juanita Coley is best known as the “Contact Center Whisperer” and the CEO and Founder of Solid Rock Consulting. From teen mom to tech maven, Mrs. Corporate America 2022, Most Influential Tech Advisor and 2022 Top 25 Thought Leader. Juanita and her team of consultants have a global presence spanning the US, Canada, and EMEA.
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Jeannie Walters
Jeannie Walters is an award-winning CX expert and international keynote speaker trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.”
Jeannie has been a member and advocate for CX Accelerator for many years. As CEO of Experience Investigators, Jeannie and her team support CX leaders with strategic consulting, coaching, and training to achieve real business outcomes.
Matt Lyles
Matt Lyles is a keynote speaker, customer experience consultant and host of the globally popular SIMPLE brand podcast. Matt enjoyed a long career with FedEx leading their brand strategy and guiding the effort to redefine their customer experience. Today, he helps companies deliver experiences that create loyal customers and loyal employees—all through the power of simplicity.
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Natalie Perez
Natalie has been in the CX space for over 30 years building, educating, and innovating. Her mission is to help leaders adopt intelligent automation without losing the human connection that drives trust. Natalie has 2 U.S patents and three goldendoodles. 🙂🐾
Nate Brown
Nate Brown is the Co-founder and Executive Director of CX Accelerator. Having spent the first decade of this career in Customer Service, Nate transitioned to Customer Experience in 2015. He has been working hard to make CX work amazing for as many people as possible ever since. 😁
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Core Leaders
These are the incredible individuals working on the inside of CX Accelerator to foster meaningful engagement and laying the foundation to make our mission possible.
Dan Brown
Dan is the Chief Operations Advisor for CXA. He ensures we are above reproach in all of our dealings, and is laying the process foundation we need to be successful in our endeavors. Dan has navigated a prolific career in high-tech marketing and is now semi-retired.
Erica Marios
Erica is driven by connection, energized by creativity, and always on the lookout for fresh ways to help people learn, lead, and feel seen. She is the co-host of our podcast and has been a faithful leader / moderator of the community from the very beginning!
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