THE CX ACCELERATOR
Meet your guides into the wonderful world of Customer Experience! This is the team of facilitators working daily to create a fantastic community and give back to the CX profession we love.
Jeremy is a CX leader, contact center veteran, and Director of CX for NumberBarn. He is an avid learner, and is constantly giving back to the CX and Customer Service community through his writings. You can see his work featured on Customer Think, Customer Service Life, and now CX Accelerator!
With over a decade of customer service experience, Jenny has been recognized through social media channels as a thought leader. She is co-founder and a regular contributor on the Customer Service Life blog. When she's not helping or singing to customers, she can be found practicing yoga, cooking a vegan meal, drinking wine, or all of the above at the same time.
Becky is a Customer Experience enthusiast & evangelist with an enduring love for digital transformation and CX strategy. As a Minnesota native, she enjoys the lakes, hiking and breweries. Find her work on the Tin Cans & String blog!
Nate is a huge fan of the customer community, and is thrilled to work with this friends to create something awesome for CX professionals (enter CX Accelerator!) He has a customer service background, but more recently has been designing a new CX program from scratch and is having a ball learning along the way.
The CX Accelerator Community Advisers offer their wisdom to help us with our strategic direction. We are working together to equip CX professionals in the most meaningful ways possible!
Dan is a marketing and customer experience executive who has consistently focused on delighting customers. He is also a keynote speaker, author and podcaster. His career has spanned multiple disciplines including marketing, customer experience, social media, and customer service.
Dan is experienced in all aspects of marketing, including demand generation, digital marketing, marketing operations, strategic marketing, product marketing, marketing communications, industry marketing, value-based marketing, and business development. He helps to us to navigate the critical overlap between marketing and CX.
Sue Jerry is a passionate, high-energy, collaborative, and innovative customer experience leader and consultant with ~20 years’ experience in leading and guiding “Best in Class” organizations. He believes the key to all true customer experience success starts with the user experience and personal engagement, followed by an amazing set of technology capabilities