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Meet your guides into the wonderful world of Customer Experience!  This is the team of facilitators working daily to create a fantastic community and give back to the CX profession we love.

Jeremy Watkin

Jeremy is a CX leader, contact center veteran, and Director of CX for NumberBarn. He is an avid learner, and is constantly giving back to the CX and Customer Service community through his writings.  You can see his work featured on Customer Think, Customer Service Life, and now CX Accelerator! 

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Jenny Dempsey

With over a decade of customer service experience, Jenny has been recognized through social media channels as a thought leader. She is co-founder and a regular contributor on the Customer Service Life blog. When she's not helping or singing to customers, she can be found practicing yoga, cooking a vegan meal, drinking wine, or all of the above at the same time.

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Kaye Chapman

Kaye Chapman is a community organizer on the CX Accelerator Slack community, and Learning & Development manager at Comm100. She loves creating better experiences for employees and customers, as well as writing about CX, learning, technology, and culture." 

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Becky Roemen

Becky is a Customer Experience enthusiast & evangelist with an enduring love for digital transformation and CX strategy. As a Minnesota native, she enjoys the lakes, hiking and breweries. Find her work on the  Tin Cans & String blog!

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Erica Marois

A passionate connector of people, Erica is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. Outside of CX Accelerator, you can find her blogging or hosting webinars for 8X8.

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Nate Brown

Nate is a huge fan of the customer community, and is thrilled to work with this friends to create something awesome for CX professionals (enter CX Accelerator!) He has a customer service background, but more recently has been designing a new CX program from scratch and is having a ball learning along the way.

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The CX Accelerator Community Advisers offer their wisdom to help us with our strategic direction.  We are working together to equip CX professionals in the most meaningful ways possible!

Sue Duris

Sue is a wealth of knowledge on every CX discipline, and has loads of experience on everything customer-related.  Sue is an adviser for our community and the host of #CXChat on Twitter.  Sue writes for CustomerThink and you can also see her insights on her company's blog, M4 Communications.

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Dan Gingiss

Dan is a marketing and customer experience executive who has consistently focused on delighting customers. He is also a keynote speaker, author and podcaster. His career has spanned multiple disciplines including marketing, customer experience, social media, and customer service.

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Dan Brown

Dan is experienced in all aspects of marketing, including demand generation, digital marketing, marketing operations, strategic marketing, product marketing, marketing communications, industry marketing, value-based marketing, and business development. He helps to us to navigate the critical overlap between marketing and CX.

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Nancy Porte

Nancy is an executive leader experienced in building corporate revenue through a loyal and referenceable customer base. Expert in Voice of the Customer programs and transforming organizations through differentiated customer experiences. Certified Customer Experience Professional (CCXP).

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Contact Us

The CX Accelerator team is here to make experience work the very best it can be.  Don't hesitate to reach out!

Phone: 615.768.9099

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