20 Amazing Customer Experience Quotes
“It’s one thing to sell a product to a customer. It’s an entirely different thing to anticipate the needs of the customer and tell them everything they will need in order to do the job right.”
- JEREMY WATKIN -
"If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers."
- SHEP HYKEN -
"Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best you can."
- GARY COMER -
"Customer experience management is all about change management; that also means that it's all about change. At least that's what your customers are hoping for."
- ANNETTE FRANZ -
"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better."
- JEFF BEZOS -
"Customer service starts where customer experience fails"
- CHRIS ZANE -
"Customers want their problem solved and day-today needs met. Being delighted does not meet those needs. Be consistent instead."
- DEBBIE SZUMYLO -
"Your customer doesn't care how much you know until they know how much you care."
- DAMON RICHARDS -
"Don't try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!"
- GENE BUCKLEY -
"Customer satisfaction is worthless. Customer loyalty is priceless."
- JEFFREY GITOMER -
"You have to be no less than a customer concierge, doing everything you can to make every one of your customers feel acknowledged, appreciated, and heard."
- GARY VAYNERCHUK -
"Clients who feel appreciated respond with their purse - they stay with you longer, spend more, and refer your business more often. Customer appreciation directly impacts the bottom line!"
- SUE DURIS -
"CX should be leading the charge to
drop the silos
and work cross-functionally to serve customers better."
- Jeannie Walters -
"We take most of the money that we could have spent on paid advertising and instead put it back into the customer experience. Then we let the customers be our marketing."
- TONY HSIEH -
“In moments of conflict, try empathy instead of judgment. Compassion is almost always the answer.”
- JENNY SUE DEMPSEY -
"For customer experience efforts to become valued and considered critical to driving growth they must rise above the fray of being defined as problem solving or chasing survey scores."
- JEANNE BLISS -
"When customers entrust you with their business, take that responsibility seriously. Listen to them, keep them informed, and own up when things go wrong. Demonstrate how valuable they are with each interaction."
- Erica Marois -
"Customers see your business from a different view - their ideas may be well worth implementing."
- Marsha Collier -
"Turn your CX inside out. If you're on the outside, look from the inside."
- Adam Toporek -
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