CUSTOMER EXPERIENCE SPEAKING

LOOKING FOR A DYNAMIC CX SPEAKER?

Nate Brown has been entertaining and educating audiences on a variety of CX topics since 2015. As a highly trained speaker, certified DiSC facilitator, Lean Six Sigma Green Belt and more, he is ready to crush everything from a keynote speech to an intimate deep-dive workshop. As an active CX practitioner, Nate has intimate knowledge of his craft and draws from real-life experiences.

Services Offered:

Keynote or breakout session on a variety of Customer Experience and Customer Service topics
Emcee services for conferences or events
Webinars and CX-related writing

SEE WHAT PAST ATTENDEES ARE SAYING

SPEAKING EXPERIENCE

2021 HDI Support World - "Infusing Your Team With Loyalty and Resilience"

2021 HDI Support World - "Capturing Modern Customer Loyalty"

2021 GetFeedback CX Impact Summit - "Voice of Customer Talk Radio w/ Annette Franz"

2021 Nashville Analytics Summit - "Capturing Modern Customer Loyalty"

2021 Frost and Sullivan Contact Center West - Headliner Session, "Capturing Modern Customer Loyalty"

2021 ICMI Contact Center Expo - "Mission-Driven CX"

2021 International CX Summit - "Lighting The CX Fire"

2021 QATC Annual Conference - "How To Design An Incredible Learning Experience"

2021 ICMI Contact Center Expo - "The CX Pep Rally"

2020 QATC Annual Conference - "Lighting The CX Fire"

2020 HDI Capital City Keynote - "Lighting The CX Fire"

2020 HDI Expo and Conference - "The New Generation of CX Metrics"

2020 Austin Contact Center Alliance Keynote - "Lighting The CX Fire"

2019 MWCCA Keynote - "Building CX Momentum Through VoC"

2019 Frost and Sullivan Contact Center East, Keynote Speech - "Saving CX, One Contact Center At A Time" (rated 4.9 out of 5)

2019 ICMI Symposium - "CX Accelerator Boot Camp" (+86 Instructor NPS score)

2019 HDI Conference and Expo - "Making Feedback Matter" (rated among to sessions at conference with a 4.79 out of 5)

2018 ICMI Conference and Expo - "Building Blocks of an Effective CX Program" (ranked among top sessions in conference)

2018 QATC Annual Conference - "Driving CX Through Quality Management" (ranked among highest rated sessions with a 4.9 out of 5)

2018 Frost and Sullivan Contact Center West - "You Can't Manage What You Don't Measure: Metrics of an Effortless Experience"

2018 ICMI Contact Center Demo - "The Evolution From Customer Service Professional To CX Professional" (ranked among top sessions in conference)

2017 Nashville Analytics Summit - "Building A Customer Experience Program From Scratch" (rated among top sessions for the conference)

2017 HDI Conference and Expo - "Building A Customer Experience Program From Scratch" (ranked among top sessions in CX track)

2016 SOCAP Symposium – "Employee Engagement Through Gamification" (ranked in top 3 sessions for overall ratings, co-facilitated with Neal Topf)

2016 HDI Conference and Expo – "Employee Engagement Through Gamification" (ranked among highest rated sessions with a 4.79 out of 5)

2015 ICMI Conference and Expo – "Employee Engagement Through Gamification" (ranked in top 3 sessions for both attendance and ratings)

2015 ICMI Conference and Expo – "Customer Effort Score, Finding Balance Between Effort and Delight" (ranked among top 10 sessions of the conference for both attendance and ratings)