CUSTOMER EXPERIENCE SPEAKING
LOOKING FOR A DYNAMIC CX SPEAKER?
Nate Brown has been entertaining and educating audiences on a variety of CX topics since 2015. As a highly trained speaker, certified DiSC facilitator, Lean Six Sigma Green Belt and more, he is ready to crush everything from a keynote speech to an intimate deep-dive workshop. As an active CX practitioner, Nate has intimate knowledge of his craft and draws from real-life experiences.
Services Offered:
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Keynote or breakout session on a variety of Customer Experience and Customer Service topics
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DiSC facilitation for teams of any size
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Emcee services for conferences or events
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Webinars and CX-related writing
SEE WHAT PAST ATTENDEES ARE SAYING
SPEAKING EXPERIENCE
2019 Frost and Sullivan Contact Center East, Keynote Speech - "Saving CX, One Contact Center At A Time" (rated 4.9 out of 5)
2019 ICMI Symposium - "CX Accelerator Boot Camp" (+86 Instructor NPS score)
2019 HDI Conference and Expo - "Making Feedback Matter" (rated among to sessions at conference with a 4.79 out of 5)
2018 ICMI Conference and Expo - "Building Blocks of an Effective CX Program" (ranked among top sessions in conference)
2018 QATC Annual Conference - "Driving CX Through Quality Management" (ranked among highest rated sessions with a 4.9 out of 5)
2018 Frost and Sullivan Contact Center West - "You Can't Manage What You Don't Measure: Metrics of an Effortless Experience"
2018 ICMI Contact Center Demo - "The Evolution From Customer Service Professional To CX Professional" (ranked among top sessions in conference)
2017 Nashville Analytics Summit - "Building A Customer Experience Program From Scratch" (rated among top sessions for the conference)
2017 HDI Conference and Expo - "Building A Customer Experience Program From Scratch" (ranked among top sessions in CX track)
2016 SOCAP Symposium – "Employee Engagement Through Gamification" (ranked in top 3 sessions for overall ratings, co-facilitated with Neal Topf)
2016 HDI Conference and Expo – "Employee Engagement Through Gamification" (ranked among highest rated sessions with a 4.79 out of 5)
2015 ICMI Conference and Expo – "Employee Engagement Through Gamification" (ranked in top 3 sessions for both attendance and ratings)
2015 ICMI Conference and Expo – "Customer Effort Score, Finding Balance Between Effort and Delight" (ranked among top 10 sessions of the conference for both attendance and ratings)
NATE'S APPEARANCES AND RECOGNITION
CloudCherry: 2019 CX Influencer of the Year Award
TruRating "TruGems": CX Icon Interview
Qminder: 10 Powerful Customer Experience Leaders to Follow In 2019
Exceeders: Top 10 Customer Experience Influencers To Look Out For
ProcedureFlow: Top 30 Contact Center Influencers
ICMI: Top 50 Thought Leader for past three years
CONNECT WITH NATE
