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CUSTOMER EXPERIENCE SPEAKING

LOOKING FOR A DYNAMIC CX SPEAKER?

Nate Brown has been entertaining and educating audiences on a variety of CX topics since 2015.  As a highly trained speaker, certified DiSC facilitator, Lean Six Sigma Green Belt and more, he is ready to crush everything from a keynote speech to an intimate deep-dive workshop.  As an active CX practitioner, Nate has intimate knowledge of his craft and draws from real-life experiences.

Services Offered:

  • Keynote or breakout session on a variety of Customer Experience and Customer Service topics

  • Emcee services for conferences or events

  • Webinars and CX-related writing

SEE WHAT PAST ATTENDEES ARE SAYING
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SPEAKING EXPERIENCE

 

2021 HDI Support World - "Infusing Your Team With Loyalty and Resilience"

2021 HDI Support World - "Capturing Modern Customer Loyalty"

2021 GetFeedback CX Impact Summit - "Voice of Customer Talk Radio w/ Annette Franz"

2021 Nashville Analytics Summit - "Capturing Modern Customer Loyalty"

2021 Frost and Sullivan Contact Center West - Headliner Session, "Capturing Modern Customer Loyalty"

2021 ICMI Contact Center Expo - "Mission-Driven CX"

2021 International CX Summit - "Lighting The CX Fire"

2021 QATC Annual Conference - "How To Design An Incredible Learning Experience"

2021 ICMI Contact Center Expo - "The CX Pep Rally"

2020 QATC Annual Conference - "Lighting The CX Fire"

2020 HDI Capital City Keynote - "Lighting The CX Fire"

2020 HDI Expo and Conference - "The New Generation of CX Metrics"

2020 Austin Contact Center Alliance Keynote - "Lighting The CX Fire"

2019 MWCCA Keynote - "Building CX Momentum Through VoC"

 

2019 Frost and Sullivan Contact Center East, Keynote Speech - "Saving CX, One Contact Center At A Time" (rated 4.9 out of 5)

2019 ICMI Symposium - "CX Accelerator Boot Camp" (+86 Instructor NPS score)

 

2019 HDI Conference and Expo - "Making Feedback Matter" (rated among to sessions at conference with a 4.79 out of 5)

2018 ICMI Conference and Expo - "Building Blocks of an Effective CX Program" (ranked among top sessions in conference)

2018 QATC Annual Conference - "Driving CX Through Quality Management" (ranked among highest rated sessions with a 4.9 out of 5)

2018 Frost and Sullivan Contact Center West - "You Can't Manage What You Don't Measure: Metrics of an Effortless Experience"

2018 ICMI Contact Center Demo - "The Evolution From Customer Service Professional To CX Professional" (ranked among top sessions in conference)

2017 Nashville Analytics Summit - "Building A Customer Experience Program From Scratch" (rated among top sessions for the conference)

2017 HDI Conference and Expo - "Building A Customer Experience Program From Scratch" (ranked among top sessions in CX track)

2016 SOCAP Symposium – "Employee Engagement Through Gamification" (ranked in top 3 sessions for overall ratings, co-facilitated with Neal Topf)

2016 HDI Conference and Expo – "Employee Engagement Through Gamification" (ranked among highest rated sessions with a 4.79 out of 5)

2015 ICMI Conference and Expo –  "Employee Engagement Through Gamification" (ranked in top 3 sessions for both attendance and ratings)

2015 ICMI Conference and Expo – "Customer Effort Score, Finding Balance Between Effort and Delight" (ranked among top 10 sessions of the conference for both attendance and ratings)

NATE'S APPEARANCES AND RECOGNITION    

CONNECT WITH NATE

CONTACT NATE

615.768.9099

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