Updated: Dec 10, 2019
I always love the thanksgiving season, but this year it's extra special. This has been a phenomenal year for CX Accelerator and the CX industry at large. I can't image a better field in which to work - improving people's lives through great experiences. When you boil it down, Customer Experience is simply doing the right thing. It’s putting others before yourself. It’s saving people time and money so they can invest more toward the things that matter most. It's reducing stress and offering peace in an otherwise chaotic world. CX might be a new term, but the values have been inside of us all along. This is a truth we should be thankful for and to celebrate!
To help me do just that, I challenged our CX Accelerator community members to articulate what they are most thankful for in 2018.....
It fills my heart to read over these! As wonderful as this year has been, the profession of CX has a long way to go. Harley Manning, Forrester Research Director, outlined several of the challenges here - "Why Customer Experience Is Coming Under Fire." We must rally together as CX professionals to build one another up and improve the overall function of Customer Experience. As we do, we will have even more to be thankful for next year! Check out our community page here and Cheers to a fantastic 2018!
Nate Brown is the Co-founder of CX Accelerator. While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and solve the big problems. From authoring and leading a Customer Experience program, to journey mapping, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. Twitter - @CustomerIsFirst LinkedIn - Nate Brown