Team Building

Mar 9, 20204 min read

Why It’s Time to Get Real About Impostor Syndrome

We’ve probably all found ourselves in one position or another in which we don’t feel comfortable, confident, or sure of what’s next.

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Jan 16, 20207 min read

The Three Stages to Developing a Customer-Centric Culture

A customer-centric culture is the “make or break” component of any customer experience initiative. Learn the three stages to create it!

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Jun 28, 20195 min read

The Rustici Story: How Happy Employees Create Happy Customers

Originally posted on the Rustici Software Blog Last month, I presented to the Nashville Network of Customer Experience Professionals...

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May 28, 20195 min read

Code Lavender: Create A Culture Of Caring

There is no place in the world I’d rather work than in Customer Service. That being said...it’s very, well, hard. There are days when it...

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Mar 14, 20194 min read

The Personality Of Customer Experience

When it comes to Customer Experience (CX) work, it takes a very special type of person to be successful. Consider all the skills...

4,089 views11 comments

Dec 31, 20187 min read

Building Your Best Culture in 2019

When we are honest with ourselves, we all know culture is the linchpin for everything we do in the Contact Center. We have the very best...

72 views9 comments

Nov 21, 20182 min read

We Have So Much To Be Thankful For

I always love the thanksgiving season, but this year it's extra special. This has been a phenomenal year for CX Accelerator and the CX...

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Aug 16, 20183 min read

Celebrating CX Community: Better Together

Only a handful of months ago, CX Accelerator started with a dream to create a virtual community exclusively for CX professionals. 400...

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