Is "Agent" Offensive to Contact Center Professionals?
While agent and representative are traditionally accepted titles, they may carry a stigma for some, which has led to the use of newer terms
top of page
Search
CX Accelerator
- Mar 9, 2020
- 4 min
Why It’s Time to Get Real About Impostor Syndrome
We’ve probably all found ourselves in one position or another in which we don’t feel comfortable, confident, or sure of what’s next.
141 views0 comments
CX Accelerator
- Jan 16, 2020
- 7 min
The Three Stages to Developing a Customer-Centric Culture
A customer-centric culture is the “make or break” component of any customer experience initiative. Learn the three stages to create it!
140 views0 comments
bottom of page