Kaye ChapmanMay 15, 20196 min readJeff Toister Keynote at ICMI Contact Center Expo 2019 – Hidden Obstacles to Outstanding Customer SerHere at CC Expo, it’s clear that the world of the contact center is at a turning point. The Expo hall is crammed with state-of-the-art...
Becky Roemen and the CX Accelerator TeamApr 25, 20191 min readWho's Your CX Superhero?This Sunday 4/28 is National Superhero Day! We know from our own community that the network of CX superheroes is boundless! Customer...
CX AcceleratorOct 26, 20184 min readTop CX Takeaways from the Frost and Sullivan Contact Center ConferenceWhat a fantastic couple of days at the Arizona Biltmore. Despite a general soreness from impromptu desert hiking in the picture above,...