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    Is "Agent" Offensive to Contact Center Professionals?
    CX Accelerator
    • Mar 17, 2020
    • 6 min

    Is "Agent" Offensive to Contact Center Professionals?

    While agent and representative are traditionally accepted titles, they may carry a stigma for some, which has led to the use of newer terms
    151 views0 comments
    How VOC Analytics Improves Contact Center Performance
    Corey Leonard
    • Jul 23, 2019
    • 3 min

    How VOC Analytics Improves Contact Center Performance

    Contact centers are big on analytics. The main reason companies measure things like their call-handle time, first-call resolution, and...
    211 views0 comments
    Contact Center CX: Next Issue Avoidance
    CX Accelerator
    • Feb 6, 2019
    • 4 min

    Contact Center CX: Next Issue Avoidance

    Last week, Brittany Naylor (Vice President of Customer Support for Service Direct) queued up a wonderful topic in our CX Accelerator...
    219 views0 comments

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