By Jeremy Watkin and the CX Accelerator Community I’ve got a big trip coming up, and in preparation, I needed to check my flight...

Collected and written by your CX DJ, Jeremy Watkin In the #CXQOTD for Friday, October 16 we challenged our community to come up with a CX...

Author: Jeremy Watkin Surveys are a great way to listen to the voice of the customer, so don’t misconstrue the title of this article as...