CX AcceleratorNov 8, 20235 min35 Indicators that a Company Isn’t Customer-CentricBy Jeremy Watkin and the CX Accelerator Community I’ve got a big trip coming up, and in preparation, I needed to check my flight...
CX AcceleratorOct 28, 20204 minThe 11 Tracks on our CX PlaylistCollected and written by your CX DJ, Jeremy Watkin In the #CXQOTD for Friday, October 16 we challenged our community to come up with a CX...
CX AcceleratorJun 8, 20205 min10 Ways to Listen to Customers Without SurveysAuthor: Jeremy Watkin Surveys are a great way to listen to the voice of the customer, so don’t misconstrue the title of this article as...