Jerry LeisureOct 26, 20193 minEmotional Affinity, Customer Service, and CollectingWhen I was 12 years old, I discovered basketball cards, I loved them so much I collected over 5,000 of them in one summer. I grew up...
Joe DonnellyJun 28, 20195 minThe Rustici Story: How Happy Employees Create Happy CustomersOriginally posted on the Rustici Software Blog Last month, I presented to the Nashville Network of Customer Experience Professionals...
Kaye ChapmanMay 15, 20196 minJeff Toister Keynote at ICMI Contact Center Expo 2019 – Hidden Obstacles to Outstanding Customer SerHere at CC Expo, it’s clear that the world of the contact center is at a turning point. The Expo hall is crammed with state-of-the-art...
CX AcceleratorJul 9, 20183 minJapan: The Land of Amazing Service CultureMy favorite story coming out of the FIFA World Cup thus far is how Japan, fresh off defeat to Belgium, left a wonderfully clean locker...