Corey LeonardJul 23, 20193 minHow VOC Analytics Improves Contact Center PerformanceContact centers are big on analytics. The main reason companies measure things like their call-handle time, first-call resolution, and...
CX AcceleratorOct 26, 20184 minTop CX Takeaways from the Frost and Sullivan Contact Center ConferenceWhat a fantastic couple of days at the Arizona Biltmore. Despite a general soreness from impromptu desert hiking in the picture above,...