Amazing Questions to Ask as a CX Professional

“A prudent question is one half of wisdom.” – Francis Bacon

With how quickly things are changing in the CX world right now, definitive answers are hard to come by. What is true one day may be irrelevant or just flat out wrong the next day. With exception of a few timeless principles, this is not a season to draw hard lines in the sand. What we can do, however, is maintain a healthy sense of curiosity and ask smart questions.

Recently, in the CX Accelerator slack community, we challenged our members with this dialogue kicker:

The questions we received blew me away. There is terrific insight to be gained from these curious minds. Here is a collection of our favorite responses:

And the icing on the cake:

We said "no answers", but this last question was so good people couldn't help themselves. 😄 Take a look at these thoughtful responses:

A mistake, indeed! A huge thanks to these CX thought leaders who are helping to set our feet on the right path for the future of experience. More amazing conversations to come! Join us right here if you have not already.

What BIG question are you asking? Share in the comments!