Ben MotteramAug 19, 20194 minBuilding a CX DashboardIf you’re running a CX program, you need a way of communicating your progress to your superiors and the broader organisation. We are all...
Kaye ChapmanMay 15, 20196 minJeff Toister Keynote at ICMI Contact Center Expo 2019 – Hidden Obstacles to Outstanding Customer SerHere at CC Expo, it’s clear that the world of the contact center is at a turning point. The Expo hall is crammed with state-of-the-art...
Becky Roemen and the CX Accelerator TeamApr 25, 20191 minWho's Your CX Superhero?This Sunday 4/28 is National Superhero Day! We know from our own community that the network of CX superheroes is boundless! Customer...
CX AcceleratorFeb 6, 20194 minContact Center CX: Next Issue AvoidanceLast week, Brittany Naylor (Vice President of Customer Support for Service Direct) queued up a wonderful topic in our CX Accelerator...