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Welcome Aboard! 7 Tips for Building CX into New Employee Onboarding
The first days and weeks are so critical when it comes to employee engagement and helping the employees buy in to the mission of their...
Jeremy Watkin and Community
Oct 4, 20194 min read
238 views
21 comments


The Rustici Story: How Happy Employees Create Happy Customers
Originally posted on the Rustici Software Blog Last month, I presented to the Nashville Network of Customer Experience Professionals...
Joe Donnelly
Jun 28, 20195 min read
88 views
22 comments


HOW TO PRACTICALLY CONNECT EX AND CX
Originally posted on ICMI.com November 5th, 2018 People love to talk about Employee Experience (EX), especially in the context of...

CX Accelerator
Jan 25, 20195 min read
309 views
26 comments


Promoting Mental and Physical Well-Being in Service Roles
Working in customer service or customer experience can take a massive toll on your physical and mental well-being. When combining the...
Nate Brown and Jenny Dempsey
Aug 1, 20186 min read
60 views
25 comments


Creating Customer Heroes: How Your Agents Can Become Customer Storytellers
Let’s imagine, for one moment, that you’re casting your agents and customers in a movie. What roles would they play? Would your agents...
Kaye Chapman
May 8, 20186 min read
192 views
20 comments


Why Survival Mode Kills The Customer Experience
Do you ever feel like you're in "survival mode," running from one crisis to another, just trying to get through the day? The moment you...
Karin Hurt, Nate Brown
Apr 12, 20185 min read
120 views
22 comments


The Top Three Motivators for Any Generation
Whether or not you've reached zombie apocalypse levels of engagement, all customer service leaders must be intentional to win the hearts

CX Accelerator
Mar 28, 20184 min read
108 views
20 comments


How To Set Better Goals For Your Customer Service Team
Happy 2018, folks! Ready or not, the new year is here. And with the turn of the calendar comes everyone’s favorite annual process: goal...

CX Accelerator
Jan 11, 20183 min read
154 views
25 comments


The Three C's For Meaningful Performance Reviews
Of all the things employees despise, end of year performance appraisals (PA’s) are at the top of the list. The Washington Post has...

CX Accelerator
Dec 21, 20174 min read
248 views
22 comments


Fostering Loyalty With Customer Services Professionals
Do you ever feel like it’s impossible to keep great talent in a customer support environment? You’re not alone! Leaders all over the...

CX Accelerator
Dec 6, 20173 min read
67 views
22 comments
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